Money-back
Guarantee.

If something goes wrong, we make it right. This policy explains exactly when you’re eligible for a full refund, a partial refund, or store credit.

01 Our money-back guarantee

Every Boss Services order is backed by a 100% money-back guarantee. If we don’t deliver what you paid for, you don’t pay for it. This policy explains exactly when you’re entitled to a full refund, a partial refund, or store credit, and how to request one.

02 Full refund — before your order starts

You can cancel any order for a full refund at any time before a booster has started work. Just contact us with your order ID and we’ll process it. If we’re unable to find a booster for your order, or can’t deliver it for any reason on our side, you also receive a full refund.

03 Partial refund — order in progress

If you cancel after a booster has begun, you’re entitled to a partial refund for the portion not yet completed. We calculate this fairly based on how much of the service has been delivered (for example, ranks gained, wins played, or items farmed) and refund the remainder.

04 If something goes wrong on our side

If an order is delivered incorrectly, or an account issue is attributable to our handling, we will make it right — either by redoing the work at no cost or by issuing a refund. Our boosters use account-safety protocols (VPN, manual play, encrypted credentials) specifically to keep this from happening.

05 When a refund doesn’t apply

• Orders that have been fully completed and delivered as described.
• Delays or issues caused by the customer — e.g. logging in, changing the password, or playing on the account during an account-share order without prior arrangement.
• Pre-made accounts once the credentials have been delivered to you.
• Requests based on a change of mind after the service has been delivered.
• Losses caused by inaccurate information you provided at checkout.
• Abusive or fraudulent chargebacks (see §8).

06 Refund method & timing

Approved refunds are issued to your original payment method. Card refunds via Stripe typically appear within 5–10 business days, depending on your bank. We can also offer store credit for faster reuse if you prefer.

07 Cryptocurrency refunds

Cryptocurrency payments are final and irreversible by nature, so crypto refunds are issued by us directly. Refunds are sent in the original coin or a stablecoin equivalent, valued at the time the refund is processed (crypto prices fluctuate), and network/transaction fees may be deducted. Let us know your preferred refund wallet when you request one.

08 Chargebacks

You must contact us before filing a chargeback. By placing an order you agree to first reach out to us at support@bosslobbies.com or on Discord and to allow us at least seven (7) days to resolve any issue before contacting your bank or card issuer. With our money-back guarantee, a chargeback is never necessary.

Filing a chargeback without contacting us first and allowing that window — or filing one for a service that was delivered as described — is a breach of our Terms and is treated as an abusive or fraudulent dispute. In that case we may suspend or terminate your account, refuse future service, recover the disputed amount plus any fees, and submit your order records, delivery proof, and our communications (along with the Terms you accepted at checkout) to the payment provider as evidence. See Terms §10 for full details.

09 Price-match

Found a lower quote for a comparable service elsewhere? Send it to us before ordering and we’ll match it — and beat it where we can. No fine print.

10 How to request a refund

Contact us through your Discord ticket, by email at support@bosslobbies.com, or via our Contact page. Include your order ID and a short note about what happened so we can help fast. We aim to respond within 30 minutes, 24/7.

11 Not satisfied with the outcome?

If you’re unhappy with how a refund request was handled, ask for it to be escalated to a support lead. We’d always rather make it right than lose your trust.